Staff of the Coptic Museum taking a group photo during the training workshop titled: "Tourism Ambassadors". - Photo Via Egypt's Min. of Culture
CAIRO – 13 August 2020: The Egyptian Ministry of Tourism and Antiquities organized a training course for civil security employees and ticketing employees at the Coptic Museum in Old Cairo, coinciding with the return of the inbound tourism movement to Egypt, starting from the first of last July.
This training workshop came within the framework of the Ministry of Tourism and Antiquities plan to raise the efficiency of workers in the tourism and antiquities sector and raise tourism awareness among those dealing with tourists in various archaeological sites, museums and tourist facilities, in a way that contributes to improving the quality of services provided to tourists and visitors.
Suha Bahgat, advisor to the Minister of Tourism for Training Affairs, explained that the content of the training program includes clarifying the rules for dealing with visitors, whether Egyptians or foreigners, especially in light of the precautionary measures and procedures that are followed to confront the COVID-19 epidemic, in addition to how to deal in sudden situations that visitors may be exposed to and provide high-quality tourism service, pointing out that a mechanism has been set up to monitor and measure the efficiency of training and the extent to which its employees benefit and apply it in the field of work.
She indicated that the ministry’s training plan has been resumed under the name of "Tourism Ambassadors" with funding from the Bank of Alexandria, and the implementation of the Rythm Training Institution accredited by the Institute of Hospitality in the United Kingdom, which is obtained and provided for the first time to workers in archaeological sites and museums and those dealing with tourists, and that is in cooperation with the Archaeological Sites and Museums Development Unit.
Trainees will be awarded an accredited certificate from the Institute of Hospitality in London from the United Kingdom at the end of each course. These courses will also be circulated to the rest of the archaeological sites and museums.
It is worth noting that the Ministry of Tourism and Antiquities started the first of these training courses last March, qualifying workers in the Saqqara Archaeological Zone on tourism services and correct dealing behaviors with tourists, and raising their tourism awareness.