In line with Orange Egypt’s relentless efforts to play a vital role in providing cutting-edge digital solutions that best serve the state’s digital transformation, the leading telecom network participates in ICT with the aim of showcasing a wide range of its latest solutions that support smart cities, artificial intelligence, and securing major technological projects.
On the sidelines of ICT, Ayman Amiri, Chief Technology Officer at Orange Egypt shares a lot of insights on the company’s efforts in enhancing customer and technology service as well as its vital role regarding sustainability.
What are Orange's efforts to enhance customer service, especially in light of the growing number of consumer complaints regarding the quality of mobile services in general?
Orange Egypt uses an integrated quality control system and accurate field measuring systems across the country to ensure that any possible flaw is addressed in record time. The company also never stops modernizing its network, extending station and tower buildings, and bringing in the newest technical equipment and systems to improve the quality of its services in compliance with the most recent requirements. As a result, it has been able to lead enterprises that cover new cities and smart population centers and supply them with cutting-edge technical services.
This leadership, of which we are proud, was the reason Telecom Egypt chose Orange to provide local roaming services.
This validates our network's market position in terms of providing comprehensive and high-quality coverage of mobile services, including voice and data transmission, as well as our eligibility for the title of best mobile company in Egypt, for which we have received the award from "The Global Economics" and the "Best Regional Cloud Computing Services Provider" award from "Telecom Review," as well as other local and international awards and recognitions.
What are your environmental sustainability criteria, and what role does the firm play in decreasing carbon emissions?
Orange Egypt has adopted an aggressive target to decrease carbon emissions to "zero" by 2040. The company has already succeeded in decreasing carbon emissions by more than 50% in several of its core activities, as well as rationalizing energy consumption by more than 40% in some operational metrics. Orange has acquired "ISO" 14001:2015 certificate in environmental management systems, as well as "ISO 14064-1:2018" in meeting carbon footprint standards, a certificate of technical conformity to the international standard for occupational safety and health management systems, ISO 45001:2018, and ISO 50001:2018 certificate in energy management systems. Orange Egypt also introduced ecologically friendly networks that employ solar energy instead of fossil fuels in towers, networks, and stations. Orange has succeeded in running a considerable number of towers and stations using renewable energy during the last two years, as well as implementing technical approaches that store electricity generated during the day in batteries to power the stations at night. We have also implemented a wide range of extremely efficient energy consumption strategies, which has resulted in a reduction of about 21 thousand megawatts per hour in consumption in the major buildings, branches, stores, stations, towers, and throughout our operational activities.
Orange Egypt has invested more than EGP 500 to acquire innovations that would assist it in reducing carbon emissions and implementing climate-friendly operational processes.
The company also contracted with Egypt's Ministry of Electricity and Renewable Energy's New and Renewable Energy Authority to acquire renewable energy and utilize it to power its networks and facilities around the country. Orange also engaged with suppliers directly to install solar cells on the rooftops of exchanges and important mobile switching centers, making these cells a recognized source of energy provision.
Orange also adopted many digital changes in its products to eliminate dependency on paper recharge cards and introduced Eco-SIM cards composed of ecologically friendly materials. Similarly, Orange Egypt has made significant progress in its attempts to educate society about the importance of climate concerns, as seen by its commercial commercials, initiatives, campaigns, contests, and other events.
How many mobile tower stations are now available to support 4G communications technology services?
We are working hard to install the largest number of towers and stations throughout the republic. As part of the firm's aim to improve the quality of its services, the company has completed the implementation and construction of more than 80% of the mobile stations scheduled for this year, which is projected to be over 500 stations. Furthermore, about 90% of the company's mobile stations, accounted for more than 9,000, support 4G technology. Orange is working to expand throughout the Republic, focusing on the Upper Egypt and Delta regions, in addition to cities and roads. We are also proud of the tremendous growth in the number of towers and stations, but we are also eager to complete the company's integrated strategy to eliminate carbon emissions, which we began in 2015 with the goal of reaching "zero carbon" by 2040, and thus we consider the commitment to transform the company into full sustainability and provide services. High-end communications and technology that adhere to all environmental regulations.
What is the present power and energy crises' influence on grid reinforcement tower stations? Was there an additional financial cost?
Of course, we faced additional expenditures in addition to the typical consequences of increased gasoline prices and currency fluctuations because most network components are imported from abroad.
In what ways do you use renewable energy in your business?
We have successfully operated many solar-powered towers and stations, and at the exchange level, a direct plan has been prepared to rely directly on clean and renewable energy by contracting directly with suppliers to install solar cells on the roofs of exchanges and mobile phone switching centers.
The company also contracted with the New and Renewable Energy Authority, which is affiliated with Egypt's Ministry of Electricity and Renewable Energy, to purchase renewable energy and use it to power our networks and sites across the country, eliminating the need for large amounts of fossil fuels and electricity generated from unsustainable sources.
The government is promoting local products and expanding the national industry. Do you intend to provide towers with locally made components in this context?
Orange Egypt is trying to localize cutting-edge technologies and enhance the Egyptian economy in many industries. For example, all types of towers, "rooftop towers and towers built on the ground," are initially created locally, while keeping quality and adhering to the finest worldwide high-efficiency requirements.