CAIRO - 17 January 2023: The Ministry of Electricity and Renewable Energy has been working to provide diverse services to citizens using the one-stop shop system, and a unified visual identity for all Customer service centers branches.
Throughout the past period, the ministry has completed activating all 25 sector services through the unified platform for electronic electricity services, in addition to finalizing 80 percent of customer service centers.
An official source at the Ministry of Electricity and Renewable Energy revealed that there are some citizens who are still unable to obtain services electronically, and the Egyptian Electricity Holding Company has developed a plan to develop all customer service centers throughout the Republic that bear the same logo and unified color.
The source said, the total number of customer service centers affiliated with the Electricity Holding Company and its subsidiaries is 460, pointing out that the development of these centers has been completed by more than 80%, so that services are available in them with the same fees set on the unified platform for electronic electricity services.
And the source continued, that the development work that is taking place in the customer service centers includes the allocation of outlets for the elderly and people of determination, and training a large number of customer service employees to deal with people of determination and the use of sign language to help them obtain the required service.
For his part, Dr. Ayman Hamza, spokesman for the Ministry of Electricity and Renewable Energy, said that the ministry succeeded in fully implementing its plan for digital transformation, after launching the unified electronic platform for electricity services to prevent final friction between citizens and employees and for all transactions to be electronic, revealing that the goal of digital transformation is to any form of financial and administrative corruption in the sector shall be completely eliminated.
Hamza explained that electronic dealings between citizens and electricity companies include all services, not just paying electricity bills or submitting complaints.
Hamza said that after implementing this plan, there is now a single electronic window to deal with the citizen in all the services provided by the ministry at the level of the Republic, pointing out that this idea will eliminate all forms of corruption, whether technical or administrative within the electricity sector and the unified platform through which applications can be submitted.