Signing the MoU - Press Photo
ALEXANDRIA – 17 October 2018: Sutherland signed Wednesday a three-year agreement with Egypt’s Information Technology Industry Development Agency (ITIDA).
Sutherland which is a the process transformation company, clarified in a press release that this agreement aims to grow the company’s business presence in Egypt and expand the service portfolio offered to the region.
The agreement was signed on the 3rd day of Gitex Dubai 2018.
Upon the agreement, Sutherland will add more than 750 full-time jobs in its service delivery centre in Alexandria.
“The centre, which was opened in 2010, provides a full range of integrated back-office and client facing front-office services to the company’s clients in Europe, Africa, Middle East, Asia, and North America,” the statement noted.
The company stated that Egypt is an attractive and low-cost hub for multinational BPO companies and IT service providers with global operations and services in the EMEA region, as it has a broad base of skilled, and multilingual professionals.
“Egypt has been taking all the right steps to develop its thriving IT& IT enabled services industry,” CEO of ITIDA Maha Rashad, said. “The industry has witnessed great progress in terms of the number of services offered and the growth of the market especially with the talent outflow and the annual 550+ of university graduates.’ she added.
The release also disclosed that Egypt’s export market of the combined IT, BPO, and KPO is expected to grow from $3.25 billion in 2017 to $4.7 billion in 2020, according to the International Data Corporation (IDC)
“We choose to grow in Egypt because we recognize the diverse and remarkably talented workforce here,” Sutherland senior director, MENA region, Ahmad Rihan said.
“ITIDA has been a strategic advisor to us where it has helped strongly in providing a great database of the talent pool from different universities in Alexandria and other governorates, which saved a lot of effort for Sutherland team,” he added.
“Sutherland Egypt is planning for great expansions over the next few years. New Middle Eastern and multinational accounts are currently approaching Sutherland Egypt. Thus, the plan is to open up in Cairo, Egypt too,” Julie Clarke, Sutherland Vice President for Human Resources EMEA region, commented.