PM: Sisi orders govt to continue receiving, solving people's complaints

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Sat, 17 Jul 2021 - 11:37 GMT

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Sat, 17 Jul 2021 - 11:37 GMT

Sisi meets with Prime Minister Moustafa Madbouli and the higher education minister - press photo

Sisi meets with Prime Minister Moustafa Madbouli and the higher education minister - press photo

CAIRO - 17 July 2020: Prime Minister Mostafa Madbouli said on Saturday that President Abdel Fattah El Sisi has issued persistent directives to the government to develop a mechanism for continued contact between officials and citizens, as well as for receiving and solving people’s complaints and demands.

That's why President Sisi has decreed establishing the unified complaints system, Madbouli added.

This comes in line with the effective start of a process to achieve sustainable development, which will be reflected in upgrading the level of services and improving the quality of life for the Egyptian people, the premier said.

Madbouli has reviewed a report on the efforts made by the cabinet’s unified government complaints system to address citizens’ complaints from 2017 to 2021.

The move has been made via cooperation and coordination with the ministries, governorates, and bodies concerned, Madbouli said, commenting on the report titled “4 years in serving citizens.”

The prime minister expressed thanks to all employees in the unified government complaints system, as well as to officials of the ministries and authorities concerned for their sustained efforts in addressing citizens’ complaints and demands.

"The system has received and handled approximately 3.2 million complaints and requests for distress since its establishment until the end of June 2021, of which approximately 2.9 million complaints have been made since the government of Dr. Mostafa Madbouly took office.", Tariq Al-Rifai, Director of the Unified Government Complaints System said.

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