This file photo taken on July 14, 2018 from the panoramic observatory of the Montparnasse Tower (Tour Montparnasse) shows the sunset over Paris and the Eiffel Tower, a few hours before the traditional Bastille day fireworks. AFP / Lucas BARIOULET This file photo taken on July 14, 2018 from the panoramic observatory of the Montparnasse Tower (Tour Montparnasse) shows the sunset over Paris and the Eiffel Tower, a few hours before the traditional Bastille day fireworks. AFP / Lucas BARIOULET

Eiffel Tower shut in dispute over 'monstrous' queues

By: AFP
Thu, Aug. 2, 2018
PARIS - 2 August 2018: Staff at the Eiffel Tower shut down the Paris landmark on Wednesday afternoon in protest over a new access policy that they say is generating "monstrous" queues for tourists.

Access to the monument, which welcomed more than six million visitors last year, was blocked from 2 p.m. GMT, according to a sign at the base of the tower.

Staff had already been set to strike on Thursday.

The site's management said staff took action after talks with unions fell apart earlier Wednesday afternoon. The site was not evacuated, and tourists already inside were allowed to finish their visit.

Staff are angry over a decision last month to start setting aside half of the Eiffel Tower's daily tickets for people who buy them online in advance and choose a scheduled time for their visit.

Previously just 20 percent of tickets to go up the 324-meter "Iron Lady" could be booked ahead of time.

The tower's management has also started reserving specific elevators for each type of ticket holder, a move that "creates lines that are at times monstruous and often lopsided," the CGT union said.

During off-peak times for pre-booked tickets, such as the early afternoon, the reserved elevator might be half empty -- despite lines of up to three hours at the elevator for walk-ins.

And high demand at the pre-booked elevator can cause backups that force people to wait long beyond their scheduled visit.

"Employees' patience has run out," the CGT's Denis Vavassori said on Monday, adding that many visitors were unhappy with the long waits.

Staff want all the elevators to be available to all visitors, no matter what kind of ticket they have bought.

SETE, the company which runs the site, says it sells 10,000 online tickets for the tower every day and that "the waiting time is very short".

"For visitors who come without tickets, the waiting time at the checkouts at the foot of the Eiffel Tower is exactly the same as last year, while the number of visitors has increased," it insisted.

The tower has been hit by repeated strikes by its 300-strong staff in recent years over issues ranging from pick-pocketing to maintenance work.
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